Using Your Credit Card on the Internet

How safe is it to use my credit card number on your Web site?

Paying by credit card on our Web site is as safe as paying for goods at a shop. We process your transaction electronically, in a similar way to EFTPOS terminals you see in shops, restaurants and other businesses.

We use a secure Web site for taking your order. This means that your order is “encrypted” (coded in a special way), so that even in the unlikely event that somebody intercepts it on the way to our Web site, they won’t be able to read your credit card number or anything else in your order.

How do I know this is a secure Web site?

You will see a small “padlock” symbol on your Web browser. Normally this is in the “unlocked” position, but when you’re on any page that is part of the ordering process (including this page), you will see that it is locked. This shows that you are on a secure Web site.

After your order is complete, we return you to the normal Web site, and you’ll see that the lock is in the unlocked position.

What happens to my credit card number after the order?

We do not keep your credit card information in any form. It’s not stored on the Web site, it’s not sent to anybody by e-mail, it’s not printed out anywhere. In fact, the entire credit card transaction is handled electronically between the Web site and the banks, and we never even see your credit card number.

How does the order processing work “behind the scenes”?

When you send your order, our Web site requests a credit card payment from your bank to ours. We use secure Internet connections and secure banking networks, so your credit card information is kept safe from prying eyes.

We use an Australian company called eSec to process the transaction. If you’re really interested in the gory details of how this works, visit their Web site by clicking on their logo below, then click the “Consumer FAQ” link: